Dispatch and delivery

On this page we provide answers to several questions that are frequently put to us. Please do not hesitate to contact us with any additional requests or suggestions.

To which countries can products be shipped?
We ship our products worldwide. Please note that the shipping costs differ for specific individual countries.

How much does shipping cost?

Austria:
Up to 100 ml or 100 g: EUR 4.70 (incl. VAT)
From 101 ml or 101 g: EUR 5.40 (incl. VAT)

Germany:
Up to 200 ml or 200 g: EUR 6.60 (incl. VAT)
From 201 ml or 201 g: EUR 7.80 (incl. VAT)

All other European countries (EU and non-EU):
Per shipment: EUR 19.80 (incl. VAT)

Orders of EUR 100.00 or more qualify for free delivery.

What types of payment method are accepted?
If you are located in Germany or Austria, you can also pay by invoice or cash on delivery.

How long will it take for the products to be delivered to you?
We process orders within one working day. We dispatch to addresses in Austria and Germany using DPD. For further details concerning the delivery time for the package, please refer to the
tracking tool on the DPD website.

We dispatch to all other countries using the Austrian Post. The website of the Austrian Post contains information concerning delivery times along with the
country information.

Your delivery is not complete. What can you do? Please
contact us. If you provide us with your order number, we shall be able to process your query more quickly.

My skin has always been very dry and rough during the winter. But thanks to your Mountain Pine Skin Salve, my hands and feet are silky smooth again.

Someone recommended your Marmot Ointment to me and I now use it regularly to relieve my back pain.

Your new teas taste wonderful. I’m going to put one of your teas in everyone’s “nest” at Easter. I can hardly wait for Easter!

My absolute favourite is the Wild Rose Face Cream. My skin tolerates it really well and it smells sooo lovely. Im already all Rosey ;)

I felt pain in my right knee for months. But ever since I’ve been using the Marmot Ointment, the pain is gone. Absolutely fantastic!!!!

My back feels so much better since I’ve been using the Marmot Ointment. Thank you so much. A wonderful product.

I have been using Röcks Marmot Ointment for years now and I can recommend this product to anyone.

For years, I’ve been buying your fantastic products whenever I’m on holiday in Zell am See. Now I would like to send a big thank you to the wonderful team at Röck.

Just wanted to thank you very much for your quick delivery. The Marmot Ointment is simply fantastic. A dream!

I cannot believe that the Marmot Ointment helped me so fast. I was already out jogging again today! Thank you, my dear Röck Team!