General Terms and Conditions of Business

General Terms and Conditions of Business of
Naturprodukte Röck GmbH
Lahntal 6, 5751 Maishofen
Tel.: +43-6542-68-050
Fax: +43-6542-68-050-10
Email: info@murmeltier.at
hereafter referred to as the Seller

1. Scope

The following terms and conditions shall apply to all orders placed through our online shop.

2. Contractual partner, conclusion of contracts

A contract of sale shall be concluded with Naturprodukte Röck GmbH.
In placing the products in the online shop, we issue a binding offer to conclude a contract in relation to the relevant items. You can place our products in the shopping basket on a provisional basis at no obligation, and change the contents of the basket at any time before placing your binding order by using the correction tools made available for this purpose within the ordering process, as explained there. You conclude a contract by clicking on the order button, thereby accepting the offer for the goods contained in the basket. You will receive a further email confirmation promptly after submitting the order.

3. Contractual language, storage of the contractual text

Contracts may be concluded in either German or English. We shall store the contractual text and send you the order details along with our general terms and conditions by email. For security reasons, the contractual text is no longer available on the Internet.

4. Delivery terms

Shipping costs will be added to the product prices indicated. Further information concerning the level of the shipping costs may be found in the offers.
We only supply by shipment. It is unfortunately not possible for goods to be picked up.
We do not deliver to packing stations.

5. Payment

The following payment methods may in principle be used in our shop:

Payment in advance
If you choose the payment method of payment in advance we shall provide you with our bank details in a separate email and deliver the goods after payment has been received.

Cash on delivery
You pay the purchase price directly to the carrier. An additional charge of 8 euros will be applied.

SOFORT transfer
After placing the order you will be forwarded to the website of the SOFORT transfer online provider. In order to be able to pay the invoice amount by SOFORT transfer, you must have an online bank account for which SOFORT transfer has been activated according to the PIN/TAN process, authenticate yourself accordingly and confirm the payment instruction to us. You will receive further details during the order process. The payment transaction will be executed by SOFORT immediately thereafter and charged to your account.

By invoice
You pay the amount invoiced by bank transfer into our bank account after receiving the goods. We reserve the right to render payment by invoice conditional upon a successful credit check.

Credit card
When you place your order, you also provide us with your credit card details. According to your legitimation as the rightful cardholder we ask your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the credit card company and your card is debited.

6. Retention of title

The goods shall remain our property until payment has been made in full.

7. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory provisions concerning liability for defects shall apply.
The limitation period for claims relating to defects shall be one year after delivery of the goods for used items.
The above-mentioned restrictions and reductions in the limitation period shall not apply for claims relating to losses that were caused by us, our statutory representatives or our auxiliary agents
    •    in the event of loss of life, personal injury or damage to health,
    •    in the event of a wilful or grossly negligent breach of duty or malice,
    •    in the event of a breach of material contractual duties, compliance with which is essential for the proper implementation of the contract and may be ordinarily relied upon by the other contractual partner (cardinal duties)
    •    in relation to a warranted characteristic, insofar as agreed upon, or
    •    insofar as the scope of the Austrian Product Liability Act has been engaged.
Information concerning any additional guarantees that may be applicable and the precise terms thereof may be found together with the product and on the special information pages in the online shop.

8. Liability

We shall under all circumstances bear unlimited liability for claims resulting from losses caused by us, our statutory representatives or our auxiliary agents
    •    in the event of loss of life, personal injury or damage to health,
    •    in the event of a wilful or grossly negligent breach of duty or malice,
    •    in relation to a warranted characteristic, insofar as agreed upon, or
    •    insofar as the scope of the Austrian Product Liability Act has been engaged.
In the event of a breach of material contractual duties, compliance with which is essential for the proper implementation of the contract and may be ordinarily relied upon by the other contractual partner (cardinal duties) involving minor negligence on our part, our statutory representatives or our auxiliary agents, liability shall be limited to the level of loss foreseeable upon conclusion of the contract that may typically be expected to arise. Otherwise, no claims to damages may be brought.

9. Code of conduct

We have submitted to the following code of conduct:
Trusted Shops
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

10. Resolution of disputes

The European Commission operates a platform for the online resolution of disputes (ODR), which may be found here https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer conciliation body.

GTC drafted using
Trusted Shops legal texts in
partnership with Wilde Beuger Solmecke, Attorneys-at-law.

My skin has always been very dry and rough during the winter. But thanks to your Mountain Pine Skin Salve, my hands and feet are silky smooth again.

Someone recommended your Marmot Ointment to me and I now use it regularly to relieve my back pain.

Your new teas taste wonderful. I’m going to put one of your teas in everyone’s “nest” at Easter. I can hardly wait for Easter!

My absolute favourite is the Wild Rose Face Cream. My skin tolerates it really well and it smells sooo lovely. Im already all Rosey ;)

I felt pain in my right knee for months. But ever since I’ve been using the Marmot Ointment, the pain is gone. Absolutely fantastic!!!!

My back feels so much better since I’ve been using the Marmot Ointment. Thank you so much. A wonderful product.

I have been using Röcks Marmot Ointment for years now and I can recommend this product to anyone.

For years, I’ve been buying your fantastic products whenever I’m on holiday in Zell am See. Now I would like to send a big thank you to the wonderful team at Röck.

Just wanted to thank you very much for your quick delivery. The Marmot Ointment is simply fantastic. A dream!

I cannot believe that the Marmot Ointment helped me so fast. I was already out jogging again today! Thank you, my dear Röck Team!