Cancellation Policy

Consumers have a right to cancel within fourteen days.

Right of cancellation

You have the right to cancel this contract within fourteen days without any requirement to state reasons.

The cancellation period extends to fourteen days from the day on which you or a third party known to you, other than the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must send us (Daniel Röck, Lahntal 6, 5751 Maishofen, info@murmeltier.at, telephone: 0043654268050) an unequivocal declaration to this effect (e.g. a letter sent by post, fax or email) announcing your decision to cancel this contract. You can use the annexed cancellation form for this purpose, although this is not necessary.

In order to comply with the cancellation deadline it is sufficient that you send notice concerning the exercise of the right of cancellation prior to expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall refund to you all payments that we have received from you, including delivery costs (except any additional costs arising on account of the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), promptly and within no more than fourteen days of receipt by us of notice from you concerning the cancellation of this contract We shall process the refund to the same means of payment which you used for the original transaction, unless expressly agreed otherwise with you; you will not under any circumstances be charged any fee for this refund. We may refuse to pay a refund until we have received back the goods or until you have furnished proof that you have returned the goods, whichever is earlier.

You must send back or hand over the goods promptly and in any case within fourteen days of the day on which you give notice to us of the cancellation of this contract. This time limit will be deemed to have been complied with if you send back the goods prior to expiry of the fourteen-day period. You must cover any direct costs relating to the return shipment of the goods. You will only be required to cover the costs of any loss in value of the goods if this loss in value was attributable to actions on your part that were not necessary in order to examine the quality, characteristics and functionality of the goods.

The consumer does not have any right of withdrawal for distance contracts or contracts negotiated away from business premises in relation to goods that are delivered in a sealed condition and are not suitable for return on health protection or hygiene grounds in the event that the seal has been removed after delivery.

Cancellation form

(If you would like to cancel the contract, please fill in this form and send it back to us.)

– To Daniel Röck, Lahntal 6, 5751 Maishofen, info@murmeltier.at

– I/we (*) hereby cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*)/the provision of the following service (*)

– ordered on (*)/received on (*)

– Name of the consumer

– Address of the consumer

– Signature of the consumer (only if submitted as a hard copy)

– Date

(*) Delete as appropriate.

Cancellation policy drafted using Trusted Shops legal texts in partnership with Wilde Beuger Solmecke, Attorneys-at-law..